To Contact the Local Management Entity

CCHMC has a  Quality Management Section  that you can call or visit when you have a question, complaint  or  concern  or just  want  to give some feedback.   You can reach  the Quality  Management Section of the LME by calling 323-0601 extension 6303.

Abuse, Neglect or Mistreatment

If anyone has knowledge of, or has reason to suspect that a consumer is being subjected to abuse, neglect, exploitation, or  otherwise mistreated, he/she is required to report it immediately by telephone or in person  to the Department  of Social Services.  To report alleged abuse  and/or neglect, contact the  following agencies:

Cumberland County Child Protective Service……………...…………...............................................................................…...............................................................910-677-2450

Cumberland County Adult Protective Service………………………................................................................................…............................................................…910-671-3560

Resources/Advocacy Groups

North Carolina Division of Mental Health Accountability Team……............................................................................……........................................................…...919-881-2446

NC Division of MH/DD/SAS Customer Services…………………….........................................................................................................................................……919-715-3197

The Governors Advocacy Council for Persons with Disabilities………....................................................................................................................................………919-733-9250

or the intake line at………………………………………………........................................................................................................................................……….1-800-821-6922

Autism Society of North Carolina……………………………….............................................................................…….......................................................……...1-800-442-2762

Autism Society of Cumberland County………………………….............................................................................…….......................................................………..910-826-9100

National Alliance for the Mentally Ill (NAMI) North Carolina….......................................................................................................................................…………1-800-451-9682

National Alliance for the Mentally Ill Cumberland County ……...…….........................................................................................................................................…..910-709-6685

The Arc of Cumberland County…………………………………………....................................................................................................................................…….910-867-2141

If the individual lives in a group home you can contact:

North Carolina Division of Facility Services………………………….......................................................................................................................................……...919-733-8499

For Homes licensed through Division of Mental Health………………........................................................................................................................................….1-800-624-3004

Cumberland County Department of Social Services………………............................................................................…........................................................………...910-323-1540

Raleigh CARE Line…………………………..……………………............................................................................…............................................................…...1-800-662-7030